Better calls, smarter phone systems, fewer surprises.
Independent, plain-English coverage of VoIP for Australian homes and businesses: what's changing in the technology and the rules, which setup suits you, and how to make every call sound clear.
Latest articles
Advances in the technology, changes to the rules, and what they mean for you.
The state of voice in Australia: copper, NBN and where VoIP fits now
Copper isn't switched off everywhere, ADSL and CAN Radio are on their way out, and almost every new phone line is now VoIP. Here's what's actually changing and what it means for you.
Industry & regulationTriple Zero and VoIP: what changed, and how to make sure 000 works on your phones
New Triple Zero laws took effect in November 2025. Most of them bind telcos, but the biggest risk for VoIP users is closer to home: a wrong emergency address or a phone with no power.
TechnologyAI voice agents and the phone system: what's real in 2026
Conversational AI is replacing the "press 1 for sales" menu, transcribing every call and writing the notes afterwards. Here's what it does well, where it still trips up, and how to roll it out sensibly.
TechnologyCodecs and HD voice explained: why some VoIP calls sound so much better
G.711, G.722, G.729, Opus. The codec your system negotiates decides whether a call sounds like a 1990s landline or like the person is in the room. Here's how they compare.
How-to guideCrystal-clear VoIP on the NBN: a practical call quality guide
Choppy audio, one-way calls and dropouts nearly always come down to a handful of fixable network problems. Work through this guide and most of them go away.
Which setup is right for you?
Six common ways to run voice over IP, from a single home line to a full contact centre.
Hosted cloud PBX
The provider runs everything. Plug in phones or apps and manage it in a web portal.
Microsoft Teams Phone
Calling inside Teams, with numbers from Microsoft, an Operator Connect carrier or your own trunk.
Own PBX + SIP trunk
Run 3CX, FreePBX or similar yourself and connect it to the phone network over SIP.
Home phone on your NBN modem
The voice port on your router, bundled with your internet plan.
Mobile-first / app calling
Business numbers on staff mobiles through an app or carrier integration.
Cloud contact centre
Queues, routing, recording, analytics and AI agents for high call volumes.
Get the most out of VoIP
The fixes that make the biggest difference, in order.
Prioritise voice on your router
QoS or smart queueing stops uploads swamping your calls.
Step 2Turn off SIP ALG
The router setting behind most one-way audio and dropped calls.
Step 3Use HD codecs
G.722 and Opus sound dramatically clearer than a 1990s landline.
Step 4Lock down toll fraud
Strong passwords, call restrictions and spending caps.
How much bandwidth do your calls need?
Pick a codec and the number of simultaneous calls and see whether your NBN plan can handle it.